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WacoHousingSearch.org
 

FREQUENTLY ASKED QUESTIONS: Prospective Residents

  1. How much does it cost to search for housing on the site?
    This is a free service to be used by anyone searching for housing.
     
  2. Do I have to meet specific eligibility requirements to rent an affordable apartment?
    Each property manager or owner can require certain income, credit, criminal history, etc. information in order to determine eligibility to rent a unit. This may depend on the funding sources that were used to develop the property or it may be at the discretion of the property owner. However, all property managers and owners who use this site must abide by Fair Housing and Equal Opportunity regulations that prohibit discrimination based on your race, color, national origin, religion, sex, family status, or disability.
     
  3. Who should I contact if I need help using the housing locator?
    You can contact Socialserve.com at 1-877-428-8844 M-F, 6:00 a.m. - 5:00 p.m. Pacific Time.
     
  4. Who should I contact if I believe I have experienced discrimination?
    You can contact the following agencies to file a complaint if you think you have experienced discrimination:
     
  5. What is Socialserve.com?
    Socialserve.com is a nonprofit dedicated to helping people access affordable housing and supportive services by developing solutions that utilize leading-edge technology. You can visit their website to learn more at www.socialserve.com or call them at 1-877-428-8844.
     
  6. Who pays for the maintenance of the housing locator?
    The housing locator system, WacoHousingSearch.org, is funded by the City of Waco with assistance from the sponsors listed below.
 
 

FREQUENTLY ASKED QUESTIONS: Property Providers

  1. How much does it cost to list my rental properties on the site?
    No charge will be incurred at any time. WacoHousingSearch.org is a free listing service.
     
  2. How long will it take after I enter the property for it to be viewable by the public?
    Properties will become active immediately after they are correctly entered into the system. Updates can be made 24-hours a day and will also be instantly applied to your listing.
     
  3. How long will it take until I get phone calls from prospective tenants?
    This depends on several factors in your community such as the economy, number of properties on the market and how desirable your property is compared to others.
     
  4. How do prospective tenants access the listings?
    Prospective tenants can call our toll free number, 1-877-428-8844, to receive housing lists, or they can search for housing online from any Internet capable computer. Many service providers and housing resource agencies have computers for clients to use or they may offer assistance with your search for housing.
     
  5. How do I make changes to my listing, like changing the deposit amount, etc?
    As a registered property provider you can manage and update your account 24-hours-a-day, seven days a week via the Internet or you may call us for assistance during office hours M-F, 6:00 a.m. - 5:00 p.m. Pacific Time at 1-877-428-8844.
     
  6. What personal information of mine will be posted on the web?
    Basic contact information must be provided in order for tenants to contact you. This must include your name and phone number and may optionally contain your mailing or e-mail address. However, you control your information and can update it at any time via the Internet or a toll free phone call.
     
  7. I don't have any vacancies. Why should I add my properties to this listing?
    This is a free way to maintain an inventory of your properties. When there are vacancies, your property will already be included on the housing locator site and viewable by thousands.
 
 
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Supporting Partners
City of Waco  |  The Waco Housing Authority  |  Waco Community Development Corporation  |  Heart of Texas Apartment Association  |  The Salvation Army
 | Neighborworks Waco  |  Greater Waco Chamber of Commerce  | 
 
Toll-Free: 1.877.428.8844 - Toll-Free Fax: 1.866.265.7811 - TDD/TTY: 7-1-1 [ Opens new browser window Relay Service ]
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Email: info@socialserve.com - Socialserve.com - PO Box 35305 - Charlotte, NC 28235
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